With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Aavex Technology Corporation to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI through the use of Microsoft Copilot Studio to enhance various aspects of its business. This includes creating AI agents to assist teams, such as a fraud detection agent that helps analyze transaction data more efficiently. The goal is to unify data from its different operations, ultimately improving the customer experience and allowing employees to focus more on their core tasks.
How does AI benefit veterinary services at Pets at Home?
AI is being used in veterinary services to streamline administrative tasks, allowing vets to spend more time with patients. For instance, the company is testing a transcription tool to assist during clinical consultations. This approach aims to alleviate the pressures of scheduling and patient care, enabling veterinary staff to focus on their primary responsibilities.
What data does Pets at Home leverage for AI insights?
Pets at Home has access to substantial customer data, with around 8 million members in its Pets Club and 10 million pets. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Aavex Technology Corporation
Aavex Technology Corporation has been a leading Managed Security and Service Provider since 2002.
Business First • Security Focused• Effortless IT
We take a business first, security focused approach to providing our IT services. Aavex Technology Corporation specializes in wide range of services, including tailored IT services, hardware procurement, Cloud migration services, employee on-boarding and off-boarding checklists, network and IT infrastructure monitoring, Voice over IP and solutions for small and medium businesses and their owners in the Chicagoland area. We are committed to providing each one of our clients the highest level of quality service and support. Our unique IT team is incredibly friendly and can help you every step of the way in growing your business.
Assess • Deploy • Manage
Our approach uses our expertise to assess your IT infrastructure as it relates to your data assets and compares it to standards and processes, we have in place. Our standards will produce recommendations that result in a stable environment. The outcome is data assets that are kept confidential, unchanged, and available to your organization when you need it. Our helpdesk and on-site services will deliver the excellent support when you need it.
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