Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Aavex Technology Corporation to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Aavex Technology Corporation
Aavex Technology Corporation has been a leading Managed Security and Service Provider since 2002.
Business First • Security Focused• Effortless IT
We take a business first, security focused approach to providing our IT services. Aavex Technology Corporation specializes in wide range of services, including tailored IT services, hardware procurement, Cloud migration services, employee on-boarding and off-boarding checklists, network and IT infrastructure monitoring, Voice over IP and solutions for small and medium businesses and their owners in the Chicagoland area. We are committed to providing each one of our clients the highest level of quality service and support. Our unique IT team is incredibly friendly and can help you every step of the way in growing your business.
Assess • Deploy • Manage
Our approach uses our expertise to assess your IT infrastructure as it relates to your data assets and compares it to standards and processes, we have in place. Our standards will produce recommendations that result in a stable environment. The outcome is data assets that are kept confidential, unchanged, and available to your organization when you need it. Our helpdesk and on-site services will deliver the excellent support when you need it.
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