Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Aavex Technology Corporation for help implementing Copilot.
How has Microsoft HR improved case management?
Microsoft HR has adopted Copilot in Dynamics 365 Customer Service to modernize HR support and streamline case management. This transition has led to a 20% increase in case throughput, allowing HR advisors to manage cases more efficiently and enabling employees to resolve issues independently.
What benefits does Copilot provide to HR Advisors?
Copilot provides HR Advisors with AI-powered case summaries, automated email drafting, and knowledge assistance. This allows them to deliver faster, more personalized responses to employee inquiries, increasing their efficiency and satisfaction with the tool.
What is the adoption rate of Dynamics 365 among HR users?
As of now, Microsoft reports a 72% monthly active user adoption rate and a 47% daily active user adoption rate for Dynamics 365, including users who are not actively onboarded to Copilot. This indicates a strong engagement with the platform among HR professionals.
Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
published by Aavex Technology Corporation
Aavex Technology Corporation has been a leading Managed Security and Service Provider since 2002.
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We take a business first, security focused approach to providing our IT services. Aavex Technology Corporation specializes in wide range of services, including tailored IT services, hardware procurement, Cloud migration services, employee on-boarding and off-boarding checklists, network and IT infrastructure monitoring, Voice over IP and solutions for small and medium businesses and their owners in the Chicagoland area. We are committed to providing each one of our clients the highest level of quality service and support. Our unique IT team is incredibly friendly and can help you every step of the way in growing your business.
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Our approach uses our expertise to assess your IT infrastructure as it relates to your data assets and compares it to standards and processes, we have in place. Our standards will produce recommendations that result in a stable environment. The outcome is data assets that are kept confidential, unchanged, and available to your organization when you need it. Our helpdesk and on-site services will deliver the excellent support when you need it.
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